CUSTOMER INFORMATION
Cancellation & Refund Policy
Read this information before booking. Your confirmation records the terms saved for your booking. Existing bookings keep their saved terms; use Your Booking to review the cancellation calculation for that booking.
Current policy reference: WMC-CUSTOMER-597c78f7decf7e78
3. Changes and cancellation requests
Use the cancellation review in Your Booking where available, or contact hello@wmc-uk.com with your reference. Review the charge/refund before confirming. An email request alone does not confirm cancellation: obtain confirmation from WMC or the booking system. An amendment is effective only when agreed.
4. Customer cancellation charges
More than 48 hours before pickup: the administration charge is £25 per car or Multi Passenger Vehicle and £50 per minibus, mini coach or coach.
More than 3 hours and up to 48 hours before pickup: the charge is the greater of the administration charge above or 10% of the full booking price.
Within 3 hours before pickup: the charge is the greater of the administration charge above or 50% of the full booking price.
Every charge is capped at the verified amount still paid. Refund = verified amount still paid minus the cancellation charge. No extra amount is collected automatically. Earlier refunds cannot be paid twice.
At or after the scheduled outward pickup, or for a confirmed no-show: no refund. Any eligible refund uses the original card payment method. Time limits use the scheduled outward pickup in UK local time.
6. Refunds and service problems
Any eligible card refund is returned through the original payment method after the cancellation/refund is confirmed and processed. Bank processing times vary; earlier refunds cannot be paid twice. The customer-cancellation schedule does not remove remedies where WMC cancels, fails to provide the agreed service or breaches a duty owed to you. Contact WMC about those cases.
Need Help?
Contact +44 333 335 7555 or hello@wmc-uk.com. Include your booking reference when asking about an existing booking.
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